Registering and Ordering

Registering & Ordering With Us


Ordering from our website is easy! This short guide will walk you through the process required for ordering our products with the minimum of fuss!

Registering - Why create an account?

Registration before Ordering - Creating an Account

Using the Shopping Basket

- Add products to the shopping basket

- View & edit the shopping basket

Going to the Checkout

- Standard Checkout

- PayPal Checkout

 


 

Registering - Why create an account?

It is not compulsary to create an account to purchase products, however registering and creating an account has a few benefits:-

  • Personal information is remembered and managable via the account link visible when signed in.
  • Faster checkout.
  • Create shopping lists and convert them to a shopping basket.
  • Create a variety of delivery addresses.
  • View your order status.

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Registering before ordering

If you wish to register an account with us before checking out simply click on the Register link in the right hand navigation panel in the sign in section.

This will open the form shown below.

Fill in all information with a * next to it as this is required information. User name and password are case sensitive (capital / lower case).

We recommend that you use a password at least 8 characters long with a mixture of letters and numbers.

The other information is not required to process orders but allows us more methods of contacting you if a problem occurs.

Select whether you want to receive our newsletter by ticking the box.

View the Privacy policy and tick the box to agree to the conditions of the policy.

Click on the create account button once all details are correct.

 

Registration form - Fullworks Fire Safety
 

you will now see the following message:-
 

Registration email sent - Fullworks Fire Safety

 

Check your email account for  this email. You should have an email that looks similar to the following:-
 

Registration email - Fullworks Fire Safety

 

Click on the complete registration link and you will be taken to the website and prompted to sign in. Sign in using your user name and password and you can start to order and create shopping lists!
 

Registration complete - Fullworks Fire Safety

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Using the Shopping Basket

The shopping basket is really just that; it is a virtual shopping basket just the same as you would use at Coles or Big W.

You do not need to be signed in or registered to use the shopping basket.
 

Adding items to the shopping basket

The bottom of each product page has the price of the product, a quantity box, an add to shopping basket button, a link to add to a shopping list (you must be signed in) as well as other links.
 

Add to basket - Fullworks Fire Safety
 

To add a product to the basket, type in the number of the items you require and then click the Add to shopping basket button. The product and quantity will appear in the shopping basket section of the right hand navigation bar.
 

Navigation panel basket - Fullworks Fire Safety


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Viewing and editing the shopping basket

Products can be deleted and quantities altered once they are in the the shopping basket.

The shopping basket is also where discount coupons can be used, delivery and payment methods can be chosen and where Total cost is shown. 

To view the shopping basket click on the Display shopping basket link in the right hand navigation bar, as shown above.The shopping basket will be displayed as shown below.

  • To edit the quantity of items - type the quantity you require in the box and press the update button which will appear where the checkout buttons are.
  • Stock notification - to advise you if stock is low - this should not normally be an issue however we will contact you if it has an impact on your delivery date.
  • To delete the product - click on the recycle bin icon to the right of the product price and that product will be deleted.
  • If you have a coupon - enter the coupon code and click the redeem coupon button that appears underneath the code. The discount will be included in the total price.
  • Choose your delivery method - we offer several delivery methods, however some may be restricted to registered and signed in users only.
  • Choose your payment method - we offer several payment methods, unless you are signed in, however, only instant payment methods are visible. Delivery price will not show unless you are signed in.
  • Add any comments - such as requests or information that you think we may require.

Once you are happy with the order, its time to go to the 'checkout'
 

Shopping basket - Fullworks Fire Safety

 

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Going to the 'Checkout'

Yes you have guessed it, this is the same as going through the checkout at your local store!

To complete the checkout we will need certain personal information from you. This is generally the same information that is required for creating an account, with the exception that you cannot edit the information after completing the checkout.

Fullworks Fire Safety offer 2 ways to checkout your order which we will cover below.
 

Standard checkout

This is the standard method of checking out and will require that you already have an account you can sign in with, or enter the information as requested (with the option to create an account with the information).

Click on the Check out button as shown in the shopping basket above. What you see depends on your sign in status...

If you are not signed in or do not have an account

You will be presented with the screen shown below. If you have an account, enter your user name and password and go to the if you are signed in section below.

If you do not have an account enter the billing details as required and if you require a separate delivery address tick the box and enter in the delivery address details.

Unregistered checkout - Fullworks Fire Safety
 

You have the option of creating an account 'on the fly' by adding a username and password at the bottom of the form to save you having to enter the information when you next order.

If you are signed in

If you are or have signed in you will be prompted to check your billing address and select a shipping address if you have a number of them. You are also able to add a new shipping address if required.
 

Registered checkout - Fullworks Fire Safety
 

Once the information is complete click on the Next button. You will be taken to the order summary, shown below, where you must check the details carefully and read / agree to the Terms and Conditions. If you are happy with the details click on the place order button and you will be taken to the payment page which will vary depending on the payment method chosen. In the case of EFT payments or orders that require a quote the order will be placed with no payment being taken. We will provide EFT payment details in the order confirmation email. If a quote has been requested we will provide you with a quote with payment options included.

 

Order Summary - Fullworks Fire Safety


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PayPal checkout. 

PayPal is not for everyone, but it does provide a safe convenient method of making payments via credit card, PayPal balance or bank transfer. For more information visit http://www.paypal.com.au. To use the PayPal checkout you do not have to have a PayPal account but it is quicker to use if you do.

You do not have to be signed in to complete the checkout.

Select PayPal as the payment method as shown below and then click on the Check out button
 

Shopping basket - Fullworks Fire Safety

If you are not signed in or do not have an account

You will be presented with the screen shown below. If you have an account, enter your user name and password and go to the if you are signed in section below.

If you do not have an account enter the billing details as required and if you require a separate delivery address tick the box and enter in the delivery address details.

Unregistered checkout - Fullworks Fire Safety
 

You have the option of creating an account 'on the fly' by adding a username and password at the bottom of the form to save you having to enter the information when you next order.

If you are signed in

If you are or have signed in you will be prompted to check your billing address and select a shipping address if you have a number of them. You are also able to add a new shipping address if required.
 

Registered checkout - Fullworks Fire Safety
 

Once the information is complete click on the Next button. You will be taken to the order summary, shown below, where you must check the details carefully and read / agree to the Terms and Conditions. If you are happy with the details click on the place order button.

 

PayPal place order- Fullworks Fire Safety

 

You will be then taken to the secure PayPal payment page as shown below (this page is hosted by PayPal). If you have a PayPal account, log in to PayPal as you usually would make sure all your details are correct and click the continue button to return back to the store. 

If you do not have a PayPal account but still want to use PayPal click on the Don't have a PayPal account? button
 

PayPal sign in - Fullworks Fire Safety


If you have a PayPal account, log in to PayPal as you usually would make sure all your details are correct and click the continue button to return back to the store. 

If you do not have a PayPal account but still want to use PayPal click on the Don't have a PayPal account? button. Fill in the details required (these will be used by the store).

 

PayPal guest- Fullworks Fire Safety

 

Once the details have been filled in click on the review and continue button, review and accept the information. Payment will be received by us and you will be returned to our website.

If anything goes wrong in the checkout process, the order is still with us. Unfortunately once the checkout process is complete, there is no way of going back to redo a failed payment. Feel free to call us if this happens and we can take payment over the telephone or issue a Paypal invoice to you.

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